FAQs

Star Car Wash is Australia’s leading professional hand wash & detailing provider.
We are dedicated to delivering exceptional car cleaning and detailing services.

We have over 160 locations across the country. Find a store near you today.

We distinguish ourselves with our meticulous hand washing techniques, attention to detail, and personalised care, ensuring your vehicle receives the best treatment possible.

We advise removing as much “clutter” as possible from the boot, seats, side pockets & consul area, and all valuables from the vehicle. Any rubbish left on the floor of the vehicle will be disposed of. Take some time to indicate any damaged areas of the vehicle and any areas you wish to pay particular attention to ensure satisfaction.

If you’d like to get in touch with our Head Office, you can do so via multiple options, including:

■ Phone – 02 9700 7420
■ Email – info@starcarwash.com.au

However, you can find their contact details on our locations page if you’d like to contact a specific branch.

We recommend bringing your car in no later than half an hour before closing time.

Please ensure you check your car before you leave. If any area of the vehicle is “missed”, please highlight this to the onsite manager and it will be rectified on the spot. Alternatively, please contact our Head Office via email at info@starcarwash.com.au.

We recommend every two to three weeks if you drive regularly. However, how often you need your car washed will depend on many factors, such as how often you drive, where you drive, and where you park.

An Express Wash usually takes 25 – 35 minutes. A Star Wash usually takes 45 – 60 minutes. A Platinum Wash usually takes around 60 – 70 minutes. A Star Polish usually takes 75 – 90 minutes. However, these times will vary depending on your vehicle’s requirements.

Regularly washing and storing your vehicle in covered areas can help maintain its appearance. Avoid using harsh chemicals or abrasive materials on your car’s surface.

A professional hand car wash is often more environmentally friendly than other car washing methods. Traditional car washes with automatic car wash machines can waste hundreds of litres of water per wash, putting strain on local water supplies. Furthermore, aside from just water wastage, washing your vehicle at home could send the water and chemicals into the street and down the storm drain, which ultimately flows straight into our rivers and the ocean.

In an age where environmental responsibility is crucial, we’re committed to doing our part. We’ve adopted eco-friendly cleaning methods that minimise water consumption and also utilise biodegradable and environmentally friendly cleaning agents including pH neutral shampoos, minimising the release of harmful chemicals into the environment.

We provide diverse washing and detailing packages tailored to suit your needs. Find out more about our car washing and car detailing services.

Pricing varies based on the package and your vehicle’s size. You can find detailed pricing information for each package on their dedicated pages.

Car waxing and polishing serve distinct purposes in car care. Polishing is a process that uses abrasive compounds to remove imperfections like swirl marks and scratches, restoring the paint’s clarity and smoothness. Waxing involves applying a protective layer over the paint to shield it from environmental elements and add a glossy shine.

While polishing corrects imperfections, waxing primarily protects and enhances the paint’s appearance. These two processes are often combined, with polishing preceding waxing in a typical car care routine to achieve corrective and protective benefits. Find out more about Star Car Wash’s car wax and polish services.

We exclusively use high-quality, eco-friendly cleaning products that ensure both your vehicle’s cleanliness and the preservation of the environment.

The mechanical components of automated car washes, like brushes and equipment, may cause minor scratches or damage to the exterior of your vehicle if they are worn or contaminated with debris. Star Car Wash only uses hand-washing techniques, avoiding any potential harm to your vehicle.

A clay bar treatment is when a detailing clay removes contaminants such as tree sap, dust and bird droppings from your paint’s surface. Clay bar treatment is one of the services we offer as part of our exterior detailing packages.

Yes, larger vehicles may incur additional charges due to the extra time and resources required for a thorough cleaning. Refer to our pricing details for specifics.

Our stores are sufficiently staffed to perform any wash or detailing service without a booking. Online bookings are available for our washing and detailing packages. Our online booking system ensures the customer has a 3-hour window before arriving at the car wash. This is to allow due notice to our staff to prepare for the booking and to offer priority in accepting the vehicle. Payment is accepted by credit card, PayPal and Afterpay.

Our stores are sufficiently staffed to perform any wash or detailing service without a booking. Online bookings are available for our washing and detailing packages. Our online booking system ensures the customer has a 3-hour window before arriving at the car wash. This is to allow due notice to our staff to prepare for the booking and to offer priority in accepting the vehicle. Payment is accepted by credit card, PayPal and Afterpay.

Yes, simply go to the Star Car Wash website and on the top right of the homepage you will find an option to Change Booking.

Yes, you can conveniently book your appointment online 24/7 for a hassle-free experience.

We’ll notify you by SMS when your vehicle is ready. Please let the attendant know when you expect your vehicle to be ready; we will do our best to accommodate you. You may leave your vehicle in our parking bays, but your wash service does not cover centre parking charges.

We’re always sure to send you an email with your receipt after we’ve processed your payment. We’ll also email you when you’ve made a booking to double-check that you’re getting billed for the right service.

Yes, you can cancel your booking. However, it is recommended to do so within a reasonable timeframe to avoid any cancellation fees.

We offer gift cards – an ideal present for car enthusiasts and those who appreciate a clean vehicle.

A customer who has not made any purchases (non-use) within a 6-month period from last points accumulation – will revert to 0.

Up to 36 months per voucher, provided they are NOT discounted.

Find a store near you and book an appointment with Star Car Wash today.