- Respecting your privacy
This policy sets out how we collect and may deal with your personal information. We respect your privacy and will only deal with any personal information that we have collected in accordance with this policy, as updated from time to time.
- Types of Personal Information we may collect
In order for us to effectively provide our car wash services, we may collect personal information from you. This may include:
Identification and payment information:
- full name;
- date of birth;
- credit/debit card details;
- residential address;
- phone number(s);
- email address;
- vehicle details;
- records of your use of our services;
- images and/or recordings onsite at our stores.
- How we might collect your personal information
There are a number of circumstances in which we may collect your personal information. The primary occasions will be when you provide us with the information yourself (including by email, phone, internet through use of our website or social media, or any other medium), when a third party (e.g. if a gift voucher is purchased for you) provides us with the information or if we ask you for personal information.
How we will use your personal information
We use your personal information to provide our car wash and associated services. We will use your identification and contact information to correspond with you, as necessary, in order to provide our services.
Your personal information may be disclosed to third parties (such as credit reporting agencies, as necessary) and to our business partners to facilitate the provision of our services to you. We may use images or recordings of you at our stores or events, in our social media accounts, training programs and/or for marketing purposes.
How we keep your personal information secure
We understand the importance of keeping your personal information safe and take reasonable steps to protect your information from unlawful access or disclosure. We adopt a high standard in commercial practices to secure both physical and digital forms of your information.
How to access your personal information
What to do if you have a complaint
If you are concerned about how we have collected, stored or used your personal information, you can lodge a written complaint. Please provide your current contact details and a daytime contact phone number, together with a detailed summary of your concerns. We will consider and determine whether the matter requires investigation and will take appropriate action to address the issue.
Changes to our policies
Internet and Website Usage
In accessing our Website, you acknowledge that we may automatically collect certain information which we will use to improve our services by understanding how persons use our website. The information we may collect includes the details of your browser, software and hardware specifications and search terms entered to locate our website.
Third Party Sites: If you use our website, you may follow links to third party websites which are neither owned nor controlled by us. We do not accept any responsibility for you navigating to third party websites from our website, nor the consequences of doing so.
Antivirus software: You should ensure that your antivirus software is regularly updated and maintained in order to limit the risk and damage of malicious acts caused through internet activity.
You can contact us by email, telephone or post, using the contact details contained on our website.
Who we are
Our website address is: https://www.starcarwash.com.au.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.